Frequently Asked Questions (FAQ's)

1. What is CFPB?

The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products.

2. Is there a charge for publications?

If print copies are available, publications are free. If print copies are unavailable for distribution, you may download and print copies of these publications for free.

3. What is the charge for shipping?

Standard shipping is free in the U.S., to territories, provinces, and APO/FPO/DPO destinations. Free shipping is not available to addresses outside the U.S. If you have reached us from outside the U.S., you may download and print copies of these publications for free.

4. Why do you only ship within the U.S.?

These publications are published to assist U.S. citizens and consumers. Consumers outside the U.S. may download publications to their computers, laptops, or other electronic devices and print copies.

5. Can I get express shipment of my publications?

We apologize that express shipment of print copies is not available at this time.

6. Will I get an e-mail confirming my order?

Yes, we will send you an e-mail confirming your order. The e-mail will come from [email protected].

7. Can I order publications by phone?

We do not accept publication orders by phone.

8. Can I distribute these publications myself?

The publications provided are published or sponsored by CFPB or other federal organizations. PDC is not the publisher and cannot provide legal advice pertaining to the legality of the sale or further use of the information. If you are planning to copy and distribute this information, especially for a profit, it would be prudent to contact the publishing organization for permission and consult a lawyer.

9. Can I download a copy of the publications, rather than wait for the delivery of the print copy publications?

Yes, all publications are available for you to download and print copies of publications from this site.

10. Are there limits to the amount of publications I can order in print?

Yes. The total number of copies you can order of each publication varies according to the allowable limit established by CFPB.

11. Why aren't all the publications on your site available from you in print?

Print publications available on this site are provided by CFPB. CFPB determines the quantities that we are able to distribute on their behalf. In some cases, publications are not available in print. In these cases, we provide the public access to these publications through this website for free downloading to your preferred device and/or printing on your own printer.

12. How long does it take to receive my order and can I check the status of my publication order?

Your publications should arrive within 3 to 4 weeks of placing your order. If you have not received your order after 4 weeks, please send an e-mail to [email protected]. Please include your order tracking number and the date you placed your order in your message. You also may call our customer service number at 1-719-295-2675. Please have ready the tracking number and the date you placed your order. Please note that this phone number is only for checking on your order. Orders are taken online only. No phone orders will be accepted.

13. I work for a federal government agency. How can we get our publications included?

We are always looking for federal government publications that are helpful to the public. Please contact Andrew Roybal at the Pueblo Distribution Center to discuss this and other opportunities.