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Consumer Protection Publications

You'll find helpful tips about preventing identity theft and avoiding scams and frauds, consumer purchases, problems and filing a consumer complaint, consumer protection laws, along with many other useful topics.

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We found 8 publications for "Consumer Protection" category

Handout-SMP Medicare ID Fraud (English-Spanish)
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CFPBs fraud prevention resources can be used in a variety of settings, including libraries, meal sites, financial institutions, community center, and faith-based organizations, to reinforce prevention and reporting of scams.
Available: as pdf
Language: English
Cost: Free
Know Your Rights: Credit Discrimination is Illegal
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See how you are protected under federal law when you borrow money or apply for credit.
Available: in print, as pdf
Languages: English and Spanish
Cost: Free
Preventing elder financial abuse: Guide for family and friends of people living in nursing homes and assisted living communities
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This guide helps family and friends of people living in long term care communities learn how to prevent, recognize, record, and report elder financial abuse. Family caregivers and situations and who to contact for help, a resource list, and more.
Available: in print, as pdf
Language: English
Cost: Free
Preventing elder financial abuse: Guide for nursing homes and assisted living communities
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This guide helps staff of long-term care communities prevent, recognize, record, and report elder financial abuse. The guide features a detailed list of warning signs of financial abuse, a model protocol that communities can use to protect older adults, a list of helpful resources, and more.
Available: in print, as pdf
Language: English
Cost: Free
Problems with a financial product or service?
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This brochure explains to consumers how to submit a complaint to the CFPB. Includes contact information and the issues that we are taking complaints about.
Available: in print, as pdf
Languages: English and Spanish
Cost: Free
Protect your identity: What older adults should know
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The Identity Protection Guide shares steps to help you protect your personal information and explores several options to help you decide what is right for your situation.
Available: in print, as pdf
Language: English
Cost: Free
Reporting elder financial abuse: Help for family and friends of people living in nursing homes and assisted living communities
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This short guide provides family and friends of people living in long-term care communities with critical information about how to report suspected elder financial abuse. Learn who to contact, what to include in your report, and where to get more help for different situations.
Available: in print, as pdf
Language: English
Cost: Free
Unwrapping Gift Cards. Know the Terms and Avoid Surprises
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This brochure explains the rights consumers have when it comes to gift cards. It also explains what to do if you give or get gift cards.
Available: as pdf
Language: English
Cost: Free

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