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Frequently Asked Questions (FAQ's)

1. What is Pueblo.GPO.gov?

http://pueblo.gpo.gov/Publications/PuebloPubs.php is operated by the U.S. Government Publishing Office, Pueblo Distribution Center (US GPO PDC). It serves as a central source of information about federal government publications helpful to citizens. Pueblo.GPO.gov replaces Publications.USA.gov for printed publication order fulfillment, and makes it even easier than before to find government print publications while working in conjunction with Publications.USA.gov. Please update your bookmark http://pueblo.gpo.gov

2. Is there a charge for publications?

If print copies are available, publications are free. If print copies are unavailable for distribution, you may download and print copies of these publications for free.

3. What is the charge for shipping?

Standard shipping is free in the U.S., to territories, provinces, and APO/FPO/DPO destinations.

4. Why do you only ship within the U.S.?

These publications are published to assist U.S. citizens and consumers. Consumers outside the U.S. may download publications to their computers, laptops, or other electronic devices and print copies.

5. Can I get express shipment of my publications?

We apologize that express shipment of print copies is not available at this time.

6. Will I get an e-mail confirming my order?

Yes, we will send you an e-mail confirming your order. The e-mail will come from Pueblo@GPO.gov.

7. Can I order publications by phone?

We do not accept publication orders by phone.

8. What is your most popular publication?

The Consumer Action Handbook, with over 162 pages of helpful consumer advice and contacts, has consistently been our most popular publication.

9. Can I distribute these publications myself?

The publications provided are published or sponsored by a variety of federal organizations. US GPO PDC is not the publisher and cannot provide legal advice pertaining to the legality of the sale or further use of the information. If you are planning to copy and distribute this information, especially for a profit, it would be prudent to contact the publishing organization for permission and consult a lawyer.

10. Are there limits to the amount of publications I can order in print?

Yes. The total number of copies you can order of each publication varies according to the allowable limit established by the publishing organization.

11. Why aren't all the publications on your site available from you in print?

Print publications available on this site are provided by many different federal organizations. The publishing agency determines the quantities that we are able to distribute on their behalf. In some cases, publications are not available in print. In these cases, we provide the public access to these publications through this website for free downloading to your preferred device and/or printing on your own printer.

12. How long does it take to receive my order and can I check the status of my publication order?

Your publications should arrive within 3 to 4 weeks of placing your order. If you have not received your order after 4 weeks, please send an e-mail to Pueblo@GPO.gov. Please include your order number and the date you placed your order in your message. You also may call our customer service number at 1-719-295-2675. Please have ready the order number and the date you placed your order. Please note that this phone number is only for checking on your order. Orders are taken online only. No phone orders will be accepted.

13. I work for a federal government agency. How can we get our publications included?

We are always looking for federal government publications that are helpful to the public. Please contact Tommy Hunt at thunt@gpo.gov at the Pueblo Distribution Center to discuss this and other opportunities.

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